FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR SHIPPING RATES?
We offer free standard US shipping on all orders.
WHAT ARE YOUR SHIPPING & PROCESSING TIMES?
All orders placed M-F will be processed within 24 hours. All orders placed on the weekend will be processed and shipped the following Monday.
Once processed, orders typically arrive within 5-7 business days. (Excludes peak holiday times)
If you need anything rush shipped please call or text at 865.606.5449. We will send you a tracking number once your item has shipped.
How Can I Track My Order?
Once your order has been processed we will email you a tracking link for you to track the process of your order.
What is your return policy?
All regular price items may be returned for a store credit within 14 days of purchase.
All items must be unworn and have tags still attached.
PLEASE NOTE:
Jewelry, lingerie (Hanky Panky) handbags, shoes, scarves, hats and SALE items are FINAL SALE.
How do I start a return?
You can start a return by filling out our return form. Once your return has been approved we will send you a return form. The cost of the return will be deducted from your store credit.
How do I contact customer service?
Customer service hours are available 10-6pm CST.
Call/Text: (865)606-5449 - Bearden
Email: online@shopelleboutique.com
Where are your stores located?
5508 Kingston Pike, Suite 130, Knoxville, TN 37919
Farragut location coming soon